"Service availability is critical for all organisations and is key to providing a quality technology service for colleagues and clients. Agenor provides expertise in the end to end management of IT Services using structured processes and procedures to design, deliver and manage the technology estate. We influence project design and build, and execute safe implementations or cutovers for small or large projects as well as setting up and running IT helpdesks and Service Delivery functions to manage your IT estate"
John Allan Head of Services
How we can help you
Our IT Service Management specialists have extensive experience, working on complex IT estates. They are comfortable working in highly regulated and often global organisations and will configure and run individual service management disciplines or a full end to end support function. We ensure your IT estate is managed efficiently and effectively with minimum disruption to your business and customers.
IT Service Management Consultancy
We provide consultancy and services with an aim to optimizing and streamlining the IT operation and infrastructure of an organisation.
ITIL Process Implementation
All our IT Service Management services are based on ITIL standards and are tailored and proportionate whilst delivering the required benefits for the organisation .
ITSM Solution Implementation
We deliver ITSM solutions that are supported by specific tools and processes that deliver various ITSM services to the business or enterprise.
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Market Trader Support
We provide support services that meet the critical and time driven requirements of Market Traders, encompassing detailed knowledge of Trader applications and systems.
User Helpdesk Services
Our teams can offer Technical Support services for client who require 1st, 2nd or 3rd line help desk support for applications and infrastructure.
Qualified to help you succeed
We are proud to provide a network of highly qualified IT Service Management consultants who use their specialist expertise and extensive experience to help you meet your goals. Our people continue to gain the latest qualifications across a range of practices and are focused on delivering value for every client.
Check out their qualifications portfolio below!
Success Stories
Agenor Delivers Major Data Centre Migration for Global Bank
Highlights:
Migration completed safely, on time and within budget
>100 applications successfully migrated
1000 staff and 55 hours of implementation event activity involved
Client achieved simplified architecture and reduced support costs
John Allan
