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Implement Centralised Identity and Domain Management for Cloud Services Provider

 

Resilience, Continuity & Peace of Mind

ICEFLO achieves enterprise-grade disaster recovery and reduced costs with Agenor

 

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Customer Context

Used by companies the world over, from large financial institutions (including NatWest & Lloyds) to global consultancies (such as IBM, EY, and PWC), ICEFLO is a unique, cloud-based solution which enables users to manage every stage of their technology change cutovers, in one powerful, user-friendly solution.

“We knew we needed DR to meet our customer’s expectations and improve our ability to win new business. We also knew that we had to reduce the costs of doing so. We trusted Agenor to help meet this challenge and are delighted with the outcome of this engagement.”

Andy Smith
CEO, ICEFLO Ltd

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The Problem

In April 2020, ICEFLO identified a requirement to implement an industry-leading disaster recovery (DR) solution to bolster their customer offering and enhance their ability to win new business, whilst reducing risk and costs within their own business.

Agenor were engaged to analyse ICEFLO's requirements, identify, design, and implement a solution.. 

The Challenge

ICEFLO's customers rely on their solution to execute business critical “go-lives” with participants in multiple countries, locations and departments. With a lot at stake, customers need to know that ICEFLO will be available around the clock.

The business identified four key criteria for their new DR solution:

  • Complete recovery time capability of 75 minutes
  • Recovery point capability of less than 15 minutes of data loss
  • Minimal input from ICEFLO staff required to implement
  • Reduce costs by 50% from previous solution

The Process

Agenor's Disaster Recovery specialists met with ICEFLO's senior team to define their requirements, analyse their current set-up, and provide a detailed recommendation to meet the key objectives.

AWS CloudEndure was identified as the perfect solution due to it's: Continual Block-Level Replication which minimises the potential for data loss and delivers impressive recovery capabilities; Minimal Redundant Capacity ensuring ICEFLO only pay for what they use; and, Automated Orchestration which ensures a rapid recovery by automatically launching fully operational workflows should the worst case scenario occur.

The solution was then delivered within six weeks, including an initial proof of concept, system design, implementation, testing, and go-live, using Agenor's proven implementation methodology.

The Outcome

1. Enterprise-grade DR Solution provided

All of ICEFLO's requirements were delivered on time and in-budget, including a comprehensive knowledge handover.

2. Tested and Proven

Beyond standard testing at every stage, Agenor also invoked two full-scale disaster scenarios, prior to handover, to prove the process and technology.

3. Exceeded cost-reduction target by 30%

The power of the AWS usage-based pricing meant that Agenor's proposed solution reduced costs by 80%, against an initial target of 50%.

4. Painless Implementation

Applying a proven implementation process ensured that ICEFLO experienced no impact on performance or operations before or after go-live.

Reduction in Operating Costs
Fully Tested Prior to Go-Live
Weeks Delivery Time
Industry Leading DR Solution

Why Agenor?

Large-scale technology changes can be complex, risky and costly. Since 2006, Agenor Technology has built a strong reputation as
trusted IT delivery partners, with a track record for planning and implementing major digital transformation programmes in some
of the world’s largest organisations. As specialists in solution design and architecture, with AWS certified consultants and a forensic attention to detail, Agenor mobilise the right team rapidly to ensure the delivery of “best fit” technology solutions quickly, safely and at a competitive price.

Expert Planning & Implementation
Specialist Solution Design & Architecture
Rapid Mobilisation
Excellent Customer Service

 

Whether you are ready to start scoping or just want to discover more about Agenor Technology, our experts are at hand to help.

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