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IT Service Management

 
"Service availability is critical for all organisations and is key to providing a quality technology service for colleagues and clients.  Agenor provides expertise in the end to end management of IT Services using structured processes and procedures to design, deliver and manage the technology estate.  We influence project design and build, and execute safe implementations or cutovers for small or large projects as well as setting up and running IT helpdesks and Service Delivery functions to manage your IT estate"
 
 
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Steve black Circle-2Steve Black
Programme Director

How we can help you

Our IT Service Management specialists have extensive experience, working on large complex IT estates. They are comfortable working in highly regulated and often global organisations and will configure and run individual service management disciplines or a full end to end support function. We ensure your IT estate is managed efficiently and effectively with minimum disruption to your business and customers.

 


What you get 


Industry Standards

All our IT Service Management services are based on ITIL standards and are tailored and proportionate whilst delivering the required benefits for the organisation. Risk management is at the centre of everything we do.


ISO 20000 Certification

ISO 20000 is an ITSM System Standard. It creates evidence-based benchmarks that help us continuously improve the delivery of IT services and it aligns with the process approach defined within ITIL.


Increased Availability

A combination of industry standard processes and our experience in Major Incident Management / Recovery Management drives a reduction in the time to restore service in the event of a failure.


Technical Support

Our IT Service Management team can offer Technical Support services who provide 1st, 2nd or 3rd line help desk support for all your applications and / or infrastructure.


Quality IT Solutions

We use our extensive operational knowledge to influence the design and build of new services.  This ensures on implementation,  they are both operable and supportable and deliver maximum availability.

 

                                               Implementation Services  

As part of our core services, we have an experienced Implementation team who can design, plan and execute any type of change from new services or platform migrations up to complex Datacentre migrations.

Qualified to help you succeed

We are proud to provide a network of highly qualified IT Service Management consultants who use their specialist expertise and extensive experience to help you meet your goals. Our people continue to gain the latest qualifications across a range of practices and are focused on delivering value for every client.

Check out their qualifications portfolio below! 

Agile Practitioner
agile pm f
Prince2 Foundation-1
Prince2 Practitioner CPD
ITIL Foundation-1
Project Management Fundamentals
Scrum Alliance CSM-1-1

Success Stories 

Agenor Delivers Major Data Centre Migration for Global Bank

Highlights: 

  • Migration completed safely, on time and within budget
  • >100 applications successfully migrated
  • 1000 staff and 55 hours of implementation event activity involved
  • Client achieved simplified architecture and reduced support costs
Read Full Case Study →

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WebSphere Middleware Infrastructure Upgrade

Highlights: 

  • 24 applications successfully implemented
  • Remediation of 8 major risks identified by the bank
  • ZERO customer impacting incidents
  • 57 critical changes implemented without incident
Read Full Case Study →

Infra 2

MQ Upgrade on a Large Mainframe Banking Platform

Highlights: 

  • 164 queue managers upgraded across 7 Sysplex environments
  • 61 production queue managers upgraded with no customer impacts or related incidents
  • 200+ configuration changes made to production alone
  • Phased rollout implemented to manage risk and scope of upgrades
Read Full Case Study →

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Read more success stories

Let's discuss how we can help!

Get in Touch