Our IT Service Management specialists have extensive experience, working on large complex IT estates. They are comfortable working in highly regulated and often global organisations and will configure and run individual service management disciplines or a full end to end support function. We ensure your IT estate is managed efficiently and effectively with minimum disruption to your business and customers.
All our IT Service Management services are based on ITIL standards and are tailored and proportionate whilst delivering the required benefits for the organisation. Risk management is at the centre of everything we do.
ISO 20000 is an ITSM System Standard. It creates evidence-based benchmarks that help us continuously improve the delivery of IT services and it aligns with the process approach defined within ITIL.
A combination of industry standard processes and our experience in Major Incident Management / Recovery Management drives a reduction in the time to restore service in the event of a failure.
Our IT Service Management team can offer Technical Support services who provide 1st, 2nd or 3rd line help desk support for all your applications and / or infrastructure.
We use our extensive operational knowledge to influence the design and build of new services. This ensures on implementation, they are both operable and supportable and deliver maximum availability.
As part of our core services, we have an experienced Implementation team who can design, plan and execute any type of change from new services or platform migrations up to complex Datacentre migrations.
We are proud to provide a network of highly qualified IT Service Management consultants who use their specialist expertise and extensive experience to help you meet your goals. Our people continue to gain the latest qualifications across a range of practices and are focused on delivering value for every client.
Check out their qualifications portfolio below!