Runbook Management
Power your business to improved Operational Resilience with Runbook Management (RBM).
It's time for change.
The era of depending on spreadsheet runbooks is a thing of the past.
The business landscape has undergone significant changes, and it's crucial that you modernise your tools to successfully manage risk and resilience when tackling complex change and recovery scenarios.
With Runbook Management, you have everyone and everything on ServiceNow®, the platform for digital business.
Manage risk and resilience in real-time, leveraging your strategic investment.
Today’s business leaders want to modernise how you plan, rehearse and run high-risk change and recovery scenarios.
Operational Resilience is vital.
Customers, colleagues, shareholders, and regulators demand services that are both resilient and dependable.
Time for Change
Modernise your runbook technology to achieve great things
Tackle the challenges faced across all three OpRes scenarios.
Deliver more and manage risk
Efficient planning, rehearsals and growing confidence and control lead to more delivery, with reduced risk.
Reduce avoidable service outages
Eliminate the self-harm of service outages induced by planned events, by managing risk in real-time.
Achieve regulatory compliance
Satisfy both the current and emerging regulatory requirements for improved Operational Resilience.
Replace Spreadsheets
We've all used spreadsheet runbooks to plan Cutovers and DR recoveries.
And we've all experienced that white-knuckle ride, almost every time.
Too much risk, too much stress, too many near misses.
Digital Runbooks
Transform your experience with Runbook Management on the ServiceNow platform.
Manage risk in real-time and deliver safely, every time.
Swap chaos and concern for clarity, calmness and control.
Runbooks on the platform for digital business.
Unrivalled ease of adoption, leveraging your investment in ServiceNow.
RBM is a native, fully-certified Built on ServiceNow® solution.
Roadmap woven into ServiceNow® solutions incl. ITSM, IRM & BCM.
Familiar interfaces used by employees and partners.
30-day free trial, upon request.
Annual subscription model.
Simple, role-based licensing.
ServiceNow® Store procurement.
Conforms with security and architecture requirements.
Rapid time to value - simple to try, buy, deploy and use.
Global, scalable, and trusted.
The platform for digital business
Runbook Management (RBM) offers powerful new capabilities for Customers to tackle their Operational Resilience challenges.
Built on ServiceNow®, RBM is the only runbook solution that leverages Customers' investment in the ServiceNow® platform, replacing outdated spreadsheet runbooks with the power of the platform for digital business.
RBM eliminates information islands and enables seamless integration with other ServiceNow® solutions, business processes, information assets and technology delivery capabilities.
transform the experience across all Operational Resilience scenarios
Expect to achieve more, with less risk and improved outcomes.
2X
Increase in runbook construction efficiency
50%
Reduction in Project "No-Go" decisions and delays
80%
Reduction in service outages due to planned events
30%
Increase in service recovery and DR stress tests
Achieve powerful results with specific, measurable outcomes that enhance your Operational Resilience posture. Boost change throughput, optimise service and disaster recovery, mitigate risk, and attain regulatory compliance.
We have used the original ICEFLO solution for almost a decade and it has transformed our cutover and DR experience. The new Runbook Management solution, delivered on the ServiceNow® platform, makes strategic sense, adds powerful functionality, eases wide-scale adoption and amplifies the benefits to our organisation.
We've been trying for years to eliminate the use of spreadsheet runbooks for critical events. We know we have to mitigate and manage risk better, as the risks we have been exposed to are simply too high. With RBM, we've found the right solution, on the right platform, at the right time.
We already have a myriad of tools to solve different business problems. Too many. We made the strategic decision to prioritise solutions on the ServiceNow® platform. RBM is like a Swiss Army Knife that we can use to tackle several Operational Resilience scenarios.
Let's talk
We'd love to have a discussion with you about Runbook Management.
- We start by listening, asking you to describe your role, goals and challenges
- We ask a few questions about how you do things today
- We then show you the basics of Runbook Management
- We answer any questions you might have
- We explore if and how we can help and agree any next steps
Please use the Meetings tool to set a date and time that suits you.